Your First Treatment
What to expect with your First visit
At Serente Spa, we're committed to a stress-free experience, with each visit. This includes our friendly staff, professional therapists and a calm, inviting environment. Here's what else you can expect from your first visit.
Here are 4 easy to know steps with your first Serente Spa visit.
The Step-by-Step Guide
1. Meet and Greet
Once you arrive at Serente Spa, you will be greeted by our friendly, professional spa coordinators and checked in. We will then guide you into our relaxing spa where you will have a private locker set up for you. Depending on your services scheduled, we will have a luxurious robe that fits you, comphy facial wrap, and shoes just your size.
You will then relax in our tranquility room where you will fill out the Wellness Chart to record any medical conditions/history we should be made aware of. Relax and enjoy one of our many refreshments and homebaked goodies before your therapist takes you into treatment.
(Plan Ahead: It's helpful to arrive 15 minutes early for your appointment. This will give you time to complete your paperwork and take a few minutes to relax and unwind).
2. Starting Your Session
Your therapist will then greet you and take you to a peaceful, treatment room where they will go over your scheduled treatment and direct you. Your therapist will leave the room and wait outside while you disrobe to your level of comfort. The treatment etiquette varies for clients and what treatment is booked. Some clients prefer to completely disrobe, while some will remain partially clothed if it’s a massage you’re having. Either option is fine. Once disrobed, you will lie on the warmed treatment table, under the top sheet. Your therapist will give you a few minutes for this process and will knock on the door to ask if you are ready before entering your room.
You will always be draped with the top sheet during your treatment session. The etiquette your therapist will follow is to only uncover the part of the body they are working on, ensuring that your modesty is respected at all times.
You can expect a tranquil and comfortable environment during your session. The treatment table is padded and a heating blanket is placed beneath the sheet, which you can have adjusted to your preference. There will be relaxing music playing, unless you request otherwise, and the room should be quiet, with no outside distractions.
(Sound Advice: Some people like to talk during a massage. Some prefer to relax without conversation. Do what feels best. We'll follow your lead. Our therapists are all trained professionals)
3. During Your Treatment
Before beginning the session, your therapist will ask you to alert them if, at any time during the session, a technique or stroke they are using is uncomfortable. Depending on your specific needs or requests, your therapist will either perform a customized treatment (for general relaxation and stress reduction for massage) or focus on the specific parts of your face that you have requested. Serente Spa uses only the highest quality products and creams and lotions for your treatment.
(Communicate: If you have feedback on pressure, room temperature, lighting… let us know)
4. Ensuring Your Wellness
Once your treatment session is complete, your therapist will leave the room so you may slowly arise from your relaxing facial or massage. Your therapist will wait outside the room for you with a cup of water, and then take you to the relaxation waiting room, where you are able to relax and enjoy the tranquil Spa environment where refreshments are waiting.
We look forward to seeing you for your first visit. If you have any questions about the etiquette during a treatment
Please Hydrate: Water flushes out toxins and waste that are released during a massage treatment. Always enjoy lasting wellness with a Serente Spa experience~